Support

Get in touch

Email us at hello@tapads.com.au. We aim to reply within one business day.

When you write in, please include:

• your business name (so we can find your account);
• a short description of the issue; and
• if the problem is in the app, the screen you were on and what you were trying to do.

Common questions

I can't sign in to the app

Reset your password through the merchant portal in your browser — we'll send a reset link to the email address on your account. Once you've set a new password you can sign in to the app with it.

I missed a daily verification

Each location gets a few grace days per month, so missing one check doesn't cost you the streak. Open the app and complete the next verification when it's prompted.

When do rebates land?

Rebates are calculated daily and paid out monthly into the bank account on your Tap Ads profile. The matching Recipient Created Tax Invoice is available in the merchant portal.

How do I leave the programme?

Email us at hello@tapads.com.au and we'll walk you through it. There's no lock-in.

Address

Jet Support Pty Ltd
ABN 89 090 381 196
Trading as Tap Ads